We’re so sorry to hear that! We want you to love your experience at Roes as much as possible which is why we’re here to help! For any questions or concerns, please feel free to contact us at hello@roescosmetics.com and we can help you with all your needs. Please add your Order Number to the Subject of your email and your concern!

Sorry, we don’t do exchanges! If there is significant damage made to your order or your product is faulty, please contact us at hello@roescosmetics.com and we will help you sort it out for you! 

If your order looks suspiciously damaged, please film you opening up the package as proof for us and if the contents are ruined we’ll happily replace the order for you! Record an unboxing video (full 360 angles) when you’ve received a package from us. The unboxing video is necessary as proof for damage cases, so please record it in clear lighting. 

If you’d like to edit the items you’ve ordered or cancel your order please email us within 12 hours of your order so we can try to sort it out for you! Please email us at hello@roescosmetics.com with your order number! 

Yes!! As well as Indonesia, we currently ship to Singapore, Malaysia, Thailand, Vietnam, Philippines, Hong Kong and the US, but we’re working on extending our delivery options to the rest of the world! 

All delivery times are subject to the delivery destination, once you've placed an order you’ll receive an email from our courier company regarding your tracking number and estimated delivery date and time! If you haven’t received this email, please check your spam/junk folder or email us at hello@roescosmetics.com! 

We accept all Major Credit Cards (AMEX, Mastercard, JCB and Visa), Virtual Bank Payments (BCA, Mandiri, BNI, Permata Bank and BSS), e-wallets (OVO, Dana and LinkAja) and QRIS QR Codes. 

Our main focus was to create high functioning cosmetic products that performed beautifully and we're safe for both our consumers and our environment! Even though most ingredients used in the cosmetics industry are generally safe, various studies have shown that there are a few ingredients (especially the ones we have chosen to omit) that may have negative side effects when used in cosmetic products. 

These negative side effects can range from person to person, so we at Roes want to air on the side of caution and omit ingredients that could possibly harm you whether it be now or in the future (as there has been little to no research on the long-term side effects). If you're interested in reading up more about the potential side effects and ingredients we do and don't use, check out our Ingredient Breakdown page! 

We’ve also chosen to use clean ingredients that are not toxic pollutants to our environment and planet!

There is a lot of research out there on toxic ingredients and the standards of clean beauty that can all be very confusing and overwhelming so  we've selected a few studies and articles that were pivotal in our research for you to check out! 

Pinkas A, Gonçalves CL, Aschner M. Neurotoxicity of fragrance compounds: a review. Environ Res. 2017;158:342‐349. doi:10.1016/j.envres.2017.06.035

Parlett LE, Calafat AM, Swan SH. Women's exposure to phthalates in relation to use of personal care products.J Expo Sci Environ Epidemiol. 2013;23(2):197‐206. doi:10.1038/jes.2012.105

Environmental Working Group, THE ‘TOXIC TWENTY’ COSMETIC INGREDIENTS AND CONTAMINANTS

Weatherly LM, Gosse JA. Triclosan exposure, transformation, and human health effects.

J Toxicol Environ Health B Crit Rev. 2017;20(8):447‐469. doi:10.1080/10937404.2017.1399306

Nguyen HL, Yiannias JA. Contact dermatitis to medications and skin products. Clin Rev Allergy Immunol. 2019;56(1):41‐59. doi:10.1007/s12016-018-8705-0

Johnson PI, Le A, Materna B. Cosmetics Containing Ingredients Linked to Cancer or Reproductive Harm: Data Reported to the California Safe Cosmetics Program, 2009-2015. Richmond, CA: California Department of Public Health, Occupational Health Branch. 2016.

Tefre de Renzy-Martin K, Frederiksen H, Christensen JS, et al. Current exposure of 200 pregnant Danish women to phthalates, parabens and phenols. Reproduction. 2014;147(4):443‐453. doi:10.1530/REP-13-0461

Darbre PD, Aljarrah A, Miller WR, Coldham NG, Sauer MJ, Pope GS. Concentrations of parabens in human breast tumours. J Appl Toxicol. 2004;24(1):5‐13. doi:10.1002/jat.958

Beauty Heros Pocket Guide to Non-Toxic Ingredient Standard!